OUR CUSTOMER SATISFACTION POLICY
"Customer Orientation" forms the basis of our customer satisfaction policy. We continuously improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers. In order to make customer satisfaction permanent, whether customer requests are met and the customer's changing demands are measured, evaluated and announced to all employees. Product development studies are carried out, the slightest dissatisfaction with the product offered is taken seriously and improvement activities are carried out. Any feedback from our customers is perceived as an opportunity to improve. With our more than 45 years of experience and customer-oriented service, we use all the resources we have to transform this feedback into "customer satisfaction". While positive feedback is an indication that we are on the right track, improvement suggestions are important inputs towards our goal of "always being one step ahead". For this reason, Bilecik Demir Çelik customers are encouraged to give feedback.
Muammer BİLGİÇ
02.05.2018
